Portfolio

A selection of enterprise systems, operational workflows, and organizational design initiatives to improve clarity, coordination, and delivery at scale.

My role is to help bring structure to complexity, understand how people and systems interact, and help teams work more effectively.

Enterprise Business Intelligence (EBI) Platform

High Tech | Enterprise Scale | Analytics, Operational Systems, UX Strategy

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An enterprise analytics platform struggling with low adoption, fragmented workflows, and low trust in operational data.

I led the UX transformation effort across product, engineering, business intelligence, and change management teams to improve usability, rebuild trust, and drive adoption across the organization.

4x adoption growth
35% increase in trust
60% faster performance
Doubled executive engagement

Employee Initiated Move (EIM)

High Tech | Enterprise Scale | Enterprise HR Systems, Workflow Design, Service Design

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A fragmented employee mobility process involving HR, payroll, legal, finance, facilities, managers, and employees was creating delays, operational friction, and poor visibility across the organization.

Using research, workflow analysis, and operational design, I helped shape a centralized employee mobility platform that streamlined coordination, simplified approvals, and improved transparency across teams.

45% faster processing
83% employee satisfaction
27% operational cost reduction

Building Organizational UX Maturity

Enterprise Operations | UX Strategy | Operational Frameworks, Governance, Organizational Design

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A structured operational framework focused on helping organizations improve collaboration, workflow clarity, initiative alignment, and user-centered delivery practices at scale.

The framework combines operational strategy, UX maturity principles, governance models, and implementation guidance to help organizations create clearer and more sustainable ways of working.